Refund policy

WHAT IS YOUR RETURN POLICY?

Your first Order is covered under our 100% Satisfaction Guarantee. Submit a return request to craftjunky00@gmail.com and include your order number to start the process. (NO QUESTIONS ASKED)

 

WHAT IS THE CRAFT JUNKY 100% SATISFACTION GUARANTEE?

We'll happily provide a full exchange or return within 10 days for YOUR FIRST order, given that the product is unused

Please note: The 100% Satisfaction Guarantee only applies to your first order. All other Returns orders will be available for a product, size or print exchange only, depending on stock availability. This policy is only applicable to First Time Customers. For all returning customers, only exchanges are applicable in case of unused, damaged product, Different product.

 

ORDERED A PACK OR MULTIPLE ITEMS IN YOUR FIRST ORDER?

No problem as long as you try on just one! That first one is yours to try, Use, Write, Show around, do whatever you to see if it's right for you and then keep it regardless. We'll grant a full exchange for your first Diary (1) without needing to send it back. For all remaining Diaries in the order, we would be happy to provide a size or design exchange as long as they are unused.

STILL CONFUSED?

Say you ordered a 6-Diary, tried one Diary, and realised you need a different color. Keep the one you took a stab at under our guarantee and connect with us for a swap. We'll take back the other five diaries (as long as they are not tried on, torn, or used) and send six new ones in the size you need. Easy, right?