All our products are handmade by skilled craftsmen, resulting in each product being unique and slightly different from each other.
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PAYMENTS
Order & Shipping
Return & Exchanges
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ARE ALL CRAFT JUNKY PRODUCTS HANDMADE?
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WHAT HAPPENS IF MY ITEM IS DAMAGED UPON DELIVERY OR AFTER USE?
Damage Upon Delivery
First and foremost, anything leaving the warehouse is checked for quality, though if you did receive something that was damaged upon arrival, please drop us an email and we'll replace it right away!
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THE PRODUCT I WANT IS OUT-OF-STOCK, WHEN WILL IT BE AVAILABLE?
We strive to maintain our stock levels in line with demand. However, from time to time we may become out of stock of a certain product. If one of our products is out of stock, please feel free to send us a message and we'll make sure to let you know when you will be able to order it again.
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WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We collect online Payments via Razorpay & also provide the option of COD (Cash on Delivery)
Through Razorpay, you can pay via UPI, NetBanking, Credit/Debit Card, Wallets and more.
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HOW CAN I CANCEL MY ORDER?
If the order or the item(s) that you want to cancel have not been shipped yet, you can write our customer support team craftjunky00@gmail.com or call us on 8826494188 (Mon-Sat) 11am-6pm . In such cases, the order will be cancelled, and the money will be refunded to you within 24-48 business hours after the cancellation request is duely processed by us.
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HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
We typically ship in 1-2 business days (Mon-Sat). And you will receive your order in 3-5 business days (Mon-Sat) Depending upon the location.
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Do you ship internationally?
We sure do! We can ship products to most countries around the world.
Please be aware that different countries have unique customs rules and regulations. Unfortunately, if your package gets held at customs you will be responsible for communication and any additional costs required to release your item(s).
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How do I track my order?
When your order ships you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long.
You can also log into your account and click on the order in question to see the status.
*Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like its not moving, chances are its on its way!
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MY TRACKING IS SHOWING AS DELIVERED BUT I HAVE NOT RECEIVED THE PARCEL. WHAT SHOULD I DO?
Please contact your local carrier to see if a parcel has been left for you.
If you have not been able to locate the parcel, please submit a request so we can investigate further.
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WHAT IS YOUR RETURN POLICY?
We want you to be thrilled with your purchase and come back for more. If you're unhappy for any reason, please contact us at headman@cranium.care to initiate a return or exchange within 10 days of delivery.
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CAN I EXCHANGE AN ITEM?
If your item doesn't fit or you have ordered the wrong color or style, you will be able to exchange it within 10 days from the date of delivery.
To be eligible, items must be unworn, undamaged and unmarked, and in their original packaging.
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